Privacy Policy

1 Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Billing information and payment details
• Account credentials (username, password)
• Company information (if applicable)
• Communication preferences

Technical Information

• IP addresses and server logs
• Browser type and operating system
• Device identifiers
• Usage data and analytics
• Cookies and similar tracking technologies

Service Usage Data

• Server resource utilization
• Bandwidth and storage consumption
• Support ticket history
• Service configuration and preferences

2 How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our hosting services
• Account Management: To create and manage your account and billing
• Customer Support: To respond to your inquiries and provide technical assistance
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Communication: To send service updates, security alerts, and marketing communications (with your consent)
• Analytics: To understand how our services are used and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

3 Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors (PayPal, cryptocurrency payment gateways)
• Data center and infrastructure providers
• Customer support platforms
• Analytics and monitoring tools

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Law enforcement requests
• Protection of our rights, property, or safety
• Prevention of fraud or abuse

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4 Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted password storage using secure hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Network firewalls and intrusion detection systems
• Regular data backups (where applicable)

5 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6 Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation on how we use your data

To exercise these rights, please contact us through our support channels. We will respond within 30 days.

7 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

After account termination, we may retain certain information for up to 90 days for backup purposes, and longer if required by law.

8 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

9 Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for material changes